This policy explains, in plain language, what personal information we collect when you contact Ballarat Asbestos Testing, how we use it, and the choices you have. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: July 2026
Ballarat Asbestos Testing ("we", "us", "our") operates the website at ballaratasbestostesting.com.au and arranges independent asbestos and mould testing services across Ballarat and the Central Highlands. This policy applies to information collected through this website, by phone, and by email in the course of quoting and delivering those services.
We only collect the information we need to respond to your enquiry and arrange testing. When you call us or complete the quote form on this website, that typically includes your name, your phone number, the suburb or address of the property, and a short description of the property or material you're asking about. If you email us or send a report to a third party at your request, we also collect whatever you choose to include in that correspondence.
We do not ask for sensitive information such as financial details through the website form, and you should not send payment card numbers, passwords or government identifiers through it. If a payment is required, we arrange that separately once a job is confirmed.
We use the information you provide to:
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Please read this section carefully. Ballarat Asbestos Testing operates as a booking and referral service. When you submit the quote form or call us, we pass the details you provide to the independent, appropriately qualified asbestos testing provider who will actually carry out your job in the Ballarat region. That provider uses your information solely to contact you, quote, and deliver the testing service you requested, and is expected to handle it consistently with the Australian Privacy Principles.
Beyond that fulfilling provider, we share your information only where it is necessary to deliver the service or where the law requires it. That can include a NATA-accredited laboratory that analyses samples (which generally receives sample and job references rather than your personal contact details), and any party you specifically ask us to send your report to — for example your builder, buyer, conveyancer, property manager, insurer or WorkSafe. We may also disclose information if we are required to by law, a court, or a regulator.
We take reasonable steps to protect the information you give us from misuse, loss, and unauthorised access or disclosure. Enquiry details are kept only as long as needed to deliver your service and to meet our record-keeping obligations, after which they are destroyed or de-identified. No method of transmission over the internet is ever completely secure, so while we protect your information as best we can, we cannot guarantee absolute security for anything sent to us electronically.
This website is a simple set of static pages. If we use basic, privacy-respecting analytics to understand how many people visit and which pages they read, that information is aggregated and does not identify you personally. You can set your browser to refuse cookies or alert you when they are used; the site will still work.
You have the right to ask what personal information we hold about you, to ask us to correct it if it's wrong, and to ask us to delete it where we are not required to keep it. To make any of these requests, call us on 1300 000 000 or use the contact details below. We'll respond within a reasonable time, and there's no charge for a straightforward request.
If you're concerned about how your information has been handled, please contact us first so we can try to put it right. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, which oversees privacy in Australia.
We may update this policy from time to time as our services or legal obligations change. The current version is always the one published on this page, with the "last updated" date shown above.
For any privacy question or request, call 1300 000 000 or reach us through our contact page. We service Ballarat, Wendouree, Sebastopol, Ballarat East, Buninyong and the wider Central Highlands.